Support
Need a hand with Swipa? Contact support@imbrand.ai. Support is available without an account or subscription. Opening this link starts a draft in your email app; nothing is sent automatically.
What to include
Tell us what you were doing, what happened and the version shown in Home → About. Include your iPhone model and iOS version if relevant. Please do not send passwords, payment details or private photos. Attach a screenshot or project content only if you choose to and it is needed to explain the issue.
Where are my carousels?
Projects are stored locally in Swipa. There is no Swipa login or cloud sync. A new device or reinstall may not contain your projects; any recovery depends on available Apple device backups. Restore on the paywall restores an active purchase, not project files.
Why can’t I save to Photos?
Allow Swipa to add images to Photos in iPhone Settings. Open the carousel and check that all backgrounds have loaded, then tap Download again. A background that has not been downloaded may need an internet connection. Make sure the device has enough free storage.
How do I restore Plus?
Open the paywall through the Free badge and choose Restore. Use the Apple Account that made the purchase and allow time for Apple’s response. If access is still missing, check the subscription in iPhone Settings and contact us with the app version. Do not send your Apple Account password.
How do I cancel or change the billing period?
Use the Plus badge → Manage Subscription, or iPhone Settings → your name → Subscriptions → Swipa. Monthly and annual plans have the same Plus features; a billing-period change applies at the next renewal. Apple shows the applicable dates. Cancellation instructions.
What happens when Plus ends?
You can still edit, copy and export designs you already saved. Selecting a new paid template or font requires Plus. You do not need a subscription to access Privacy, Terms, Support or Licenses.
How do I delete my data?
Delete projects from the Home card menu. Remove exported copies separately from Photos and manage backups with Apple. Deleting the app does not cancel billing and does not guarantee that the Keychain installation identifier is reset. For diagnostic or support-record requests, see our Privacy Policy or email support@imbrand.ai.